Refund policy
Refund & Return Policy
Return Conditions
You have 14 days after receiving your product to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags, and in the original packaging. Shoes that were delivered as complete sneakers must be returned fully assembled and in their original state. Please also include your receipt or proof of purchase.
To start a return, email us at info@methodsfootwear.com and include your order number and the reason for the return (optional but appreciated). Once your return is accepted, we will send instructions on how and where to send your package.
Items sent back without first contacting us will not be accepted.
Return Shipping
Return shipping costs are at your own expense, except for returns within the Netherlands, which are covered by Methods.
Within the Netherlands, we work with PostNL. For returns from other countries, you are free to choose any carrier you prefer.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong item, contact us right away so we can resolve the issue.
Non-returnable Items
We unfortunately cannot accept returns on gift cards or socks, due to hygiene reasons.
Refunds
Once we’ve received and inspected your return, we’ll let you know whether your refund has been approved. If approved, the refund will be issued to your original payment method within 14 business days. Please note that it may take some time for your bank or credit card company to process the refund on their end.
If it’s been more than 15 business days since your refund was approved and you still haven’t received it, please contact us at info@methodsfootwear.com.
Exchanges
The fastest way to exchange a product is to return the item and place a new order for the desired product once your return has been accepted.
Model Withdrawal Form
You may use the following form to notify us of a return, though its use is not required:
Subject: Return {Order number}
I hereby inform you that I withdraw from my contract of sale for the following product(s):
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Order number:
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Product(s):
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Ordered on (date):
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Received on (date):
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Reason for return (optional but appreciated :)
Name:
Address:
Date:
Signature (only if sent by paper):
If you have any questions, feel free to contact us at any time.
Thank you for supporting Circular Footwear with Methods.